OUR STORY

POLICIES

TERMS AND CONDITIONS
Please find below a list of our Terms and Conditions that govern our business. If you have any questions, please feel free to contact us directly on info@thirteen05.com.au.

​All prices listed on the Thirteen 05 website are in Australian Dollars. All prices listed on the Thirteen 05 website are current and reflect the current Art market. However these prices are subject to change on the 1st of May of each year and to continue to reflect the Art market. 

GIFT VOUCHERS

Vouchers may not be redeemed for cash. No credit or change will be given on the unused portion of the voucher. Gift Vouchers are not replaceable if lost, stolen, destroyed or altered in any way and will not be accepted by Thirteen 05. Gift voucher us valid for artwork by Emma McAdam-Marmont and Struan Hopwood, all other artists works are excluded. Delivery charges not included. Terms are void where prohibited by Australian law.

AUSTRALIA WIDE SHIPPING

Local deliveries of larger artworks are arranged using an independent contractor. Delivery fees are quoted at time of purchase or upon request.

Shipping within Australia is calculated using the size, weight and fragility of the item/s to be shipped. This is to help ensure that your purchase arrives intact and undamaged. We use City Fast, Australia Post (registered), Pack & Send or TNT Express. A signature is required at the point of delivery for all parcels sent via registered post or courier. Please note that orders placed after 11am Australian Eastern Standard Time will be processed on the following business day.

If you have not received your order within 7 business days of its dispatch from Thirteen 05, please advise us in writing so that we can investigate its whereabouts and resolve the issue. 
 

INTERNATIONAL SHIPPING

We use City Fast and Pack & Send to ship internationally. Please contact us via email at info@thirteen.com.au to discuss shipping options.

Larger items, particularly fragile or bulky items may incur significant freight costs.

Export Restrictions/Customs - All Taxes and Duties including Customs and Import Taxes are the responsibility of the buyer. These are a Government requirement of import. By actioning payment of a painting, you accept any international export charges as a result of your purchase. 

RETURN & EXCHANGE

If you are dissatisfied with your cushion purchase please advise us in writing within 5 business days of receipt of the item you have purchased, including the receipt number & name of the artwork and the reasons why you are dissatisfied with the item. Thirteen 05 does not offer a return or refund on Artworks. Please choose your artwork purchase carefully.

In the situation where the item you receive via courier after sale is faulty or not what you ordered, you are entitled to a refund or exchange. In the case of refunds, please allow 5-10 business days for the refund to be processed.

When sending returned items to Thirteen 05 we advise you use City Fast as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. In considering any application for refund or exchange Thirteen 05 reserves the right to inspect returned items upon receipt.

Thirteen 05 does not provide warranties on any of its products or on any information provided on the Thirteen 05 website, facebook or instagram sites. As many items available through Thirteen 05 are handmade and hand painted, they will have minor textures and unique qualities, which are delightful consequence of their handmade nature. If you have any queries in relation to a specific piece listed for sale online or in the gallery which may have areas of uncertainty for you, please contact us for further information at info@thirteen05.com.au.

Commissions are welcomed and to be arranged with the gallery and artist directly. Upon an agreed artwork brief by the artist, gallerist and collector, either 100% of the balance to be paid at the time artwork is commissioned OR 50% of the balance is required up front, with the balance due prior to collection. Thirteen 05 can hold artworks for a maximum of 3 months after purchase unless alternate timing is arranged prior.

Damages after artwork has been delivered. Thirteen 05 are not liable for any damages to artwork once the artwork is in the patron's possession. Under no circumstances is the artist or Thirteen 05 liable to fix any damages caused while in the buyers possession. If in the unlikely circumstance the buyer requests for artwork to be fixed, patched or altered in any way, and the artist agrees, the buyer accepts and understands that any alterations to the artwork after the fact will result in slight changes to the original artwork purchased. Minor textures and unique strokes are delightful consequences of handmade artwork. 

Neither Thirteen 05, nor its employees, agents, artists or contractors are liable for any damages whatsoever arising out of, or in any way relating to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Thirteen 05 reserves the right to update the terms and conditions set out herein without notice.

Thirteen 05 reserves the right to update its privacy and information security policy as necessary in response to any changes in business practices or any other as yet unforeseen circumstances. Any changes made will be posted on this tab within our website.

 

LAYBY*

A non-refundable deposit of 50% is to be paid at the time of purchase.
A further 25% is to be paid within the second month of purchase.
The final instalment of 25% is to be paid within three months of purchase.

* NO REFUND ON LAYBY.

* MINIMUM PURCHASE AMOUNT FOR ANY LAYBY IS $2,000

* All Artwork remains the property of the Gallery until full payment is finalised.

* Late fees incur a 3% fee of the balance owed.

ARTWORK ON CONSIGNMENT

Thirteen 05 will handle each work with special care to prevent damage, deterioration or both that is not a characteristic of the Work; and

Thirteen 05 will ensure the safe protection of the Work at all times including but not limited to protection from hazards of fire, flood, theft, dirt, food, drinks, smoking or handling by unauthorised or inexperienced personnel, including but not limited to members of the public. 

If you ave any questions in relation to any part of this policy or our terms and conditions, please contact us on info@thirteen 05.com.au or 0450 191 657.

31 Vincent St, Daylesford | info@thirteen05.com.au
0450 191 657 | Thirteen05.com.au
ABN. 27193580955

© 2017 Thirteen 05. All rights reserved.

info@thirteen05.com.au  |  0450 191 657

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